Twise Privacy Policy
Effective Date: March 1, 2024
Welcome to Twise! As the innovative offspring of advanced AI communication and web design technology, Twise offers a unique, human-like AI concierge service. Our commitment to protecting your privacy and handling your personal data with care and respect remains paramount as we introduce new ways to interact with and serve our customers.
This Privacy Policy outlines how we collect, use, protect, and share information gathered from our users through our AI concierge service, website, and any associated services (collectively referred to as the "Service").
1. Information We Collect
Information You Provide
Account Information: When you sign up for our Service, we collect information like your email address, username, and password.
Content Uploads: We collect the documents, website URLs, and any other content you upload to customize Twise to your needs.
Communications: Information you provide when you contact us for support or interact with Twise, including feedback and requests for assistance.
b. Information Collected Automatically
Interactions with Twise: We collect information about your interactions with Twise, including queries made and the type of content you engage with.
Technical Data: Information about your device, browser type, IP address, and how you interact with our Service.
Usage Data: Information on how you use Twise, such as features accessed and time spent on the Service.
2. How We Use Your Information
To Provide the Service: To personalize your experience, respond to your queries, and ensure the Service functions as intended.
Improvement and Development: To improve and develop new features for Twise based on user interactions and feedback.
Communication: To communicate with you about updates, security alerts, and support messages.
Security and Compliance: To ensure the security of our Service and to comply with applicable laws and regulations.
3. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
Service Providers: We may engage third-party companies to facilitate our Service (e.g., maintenance, analysis, audit, marketing, and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We implement a variety of security measures designed to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. International Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you're located outside Switzerland and choose to provide information to us, please note that we transfer the data, including personal data, to Switzerland and process it there.
6. Your Data Protection Rights
You have the right to access, update, or delete your personal information. You can do this directly within your account settings or by contacting us to assist with your request.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Twise, Inc
548 Market St
PMB 23938
San Francisco, California 94104-5401 US
hello@twise.ai